The Hildebrand Clinic in Brissago, which opened in 1963, is a leading rehabilitation center in Ticino.
It became necessary to replace the existing system without disrupting daily operations and while keeping the patient rooms available for use. The goal was to improve the patient experience during their stay at Hildebrand Clinic.
Initial Situation
The Hildebrand Clinic had a system for which maintenance and support could no longer be guaranteed. This had a negative impact on both the inpatient experience and the clinic’s ICT services. The upgrade of the 127-bed facility had to be carried out while the clinic remained in operation. In addition, the existing ceiling mounts had to be adapted and continue to be used. With the new solution, patients were also to be able to view their therapy plans from the internal planning system directly on the terminals. Furthermore, insurance class-specific content was to be displayed.
Challenges
Adapting the new support arms to the existing ceiling mounts, combined with the renovation work and the planned go-live, presented a number of logistical challenges. However, thanks to the excellent cooperation and support from the staff at Klinik Hildebrand, the implementation was completed smoothly and on schedule.
Solution
Trifact developed a modular solution that was implemented and tested within just two weeks while the clinic remained open for business. The implementation included:
- Launch of triApp for patient information and entertainment
- Integration of the existing telephony solution (Cisco)
- Display of patient appointments from the internal scheduling system
- Insurance-dependent user experience and content
based on insurance class
Results
With the new solution, patients can now access a stable, robust, and reliable platform to utilize the services offered by Klinik Hildebrand. The ICT department was able to significantly reduce operating costs, as the support requirements for the previous solution were greatly reduced. Patients benefit from greater convenience and independence in their daily lives. The solution integrates seamlessly into the existing infrastructure and can be flexibly expanded.
Outlook
The implemented platform lays the groundwork for further digital applications and the ongoing refinement of clinical processes.